The Process of Providing Electronic Public Services: Issues and Solutions**

Despite the transfer of many state and municipal services to an electronic format and the increasing citizens’ demand for convenient and fast access to public services, there are still is quite a few significant issues related to the «availability» and «quality» of these electronic public services. This has been confirmed by the research data from the Analytical Centre under the Government of the Russian Federation, as well as the monitoring of quality of public and municipal services conducted by the Ministry of Economic Development of Russia. These issues include gaps in the process of sending, receiving, and registering citizen requests for services; failures to notify applicants about the progress of service provision; and violations of service delivery deadlines, among others. 
In this paper, the author has determined the regulatory, technical, technological, and organizational foundations for the mechanism of providing electronic public services. 
The article identifies and analyzes existing limitations and challenges in the processes of providing and receiving these services, and practical recommendations are put forward for improving individual administrative procedures in the process of providing public services in electronic format. 
To accomplish this, the study utilized formal logical and specific sociological methods, including content analysis of regulatory documents, analytical reports, and monitoring data as well as tabular representations of problems and results. The result of the study consists in presenting some recommendations for improving individual administrative actions and procedures within the framework of the process of providing electronic government services and increasing the level of interest of citizens in receiving them.

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